Refund policy
We do not have a return policy, which means you have an option for Exchange Only!
At Arshiya’s Creative Closet, we take pride in offering carefully curated ethnic suits. To maintain the quality and exclusivity of our collections, we follow a strict exchange-only policy.
No Refunds or Returns
• Please note that we do not offer refunds under any circumstances.
• We also do not accept returns.
• Our policy is strictly exchange-only.
Exchange Eligibility
• Customer Error (Wrong Size/Item Ordered): If a customer places an order for the wrong size or item, an exchange is not guaranteed, as the responsibility lies with the customer.
• Sale/Discounted Items: Products purchased on sale or promotion are not eligible for exchange.
• Incorrect Item Delivered: If you receive an incorrect item due to our error, we will exchange it free of charge for the correct product or, if you prefer, another item of equal value (subject to availability).
Exchange Charges
• If an item qualifies for exchange, the customer is responsible for all exchange and shipping charges.
• The replacement will only be dispatched once the applicable charges have been cleared.
Exchange Requests
To request an exchange, please contact our team at +971 545472543 or care@arshiyascreativecloset.com within 2 days of receiving your order. Kindly provide:
• Your order number
• Item details
• Clear images (if the wrong item was delivered)