Terms of service

Welcome to Arshiya’s Creative Closet. By placing an order on our website, you agree to the following Terms & Conditions. Please read them carefully before shopping.

1. General
• These Terms & Conditions apply to all purchases made through our website.
• We reserve the right to update, change, or replace any part of these Terms at any time without prior notice.

2. Products
• All items are authentic, handpicked outfits from various designers and brands.
• While we make every effort to display product details and colors accurately, slight variations may occur due to lighting, photography, or screen resolution.

3. Orders & Payments
• All orders are subject to availability and confirmation.
• Prices are listed in [AED]. Any applicable taxes, duties, or customs charges (for international shipping) will be the responsibility of the customer.
• Full payment is required at the time of purchase. We accept [list your payment methods: debit/credit cards, bank transfer, cash on delivery .].

4. Shipping & Delivery
• We deliver worldwide 
• Delivery timelines vary depending on the location and courier service. Delays due to external courier partners, customs, or unforeseen circumstances are beyond our control.
• Customers are responsible for providing accurate shipping details. We are not liable for packages lost or delayed due to incorrect information provided at checkout.

5. Exchange Policy
• We operate on an exchange-only basis. Refunds and returns are not available.
• Sale/discounted items are not eligible for exchange.
• If a customer orders the wrong size or item, we do not guarantee exchange.
• If the wrong item is delivered due to our error, we will exchange it free of charge for the correct product or another item of equal value (subject to availability).
• For eligible exchanges, customers are responsible for shipping and handling charges.

6. Limitation of Liability
• We are not responsible for any delays, damages, or losses once an order has been dispatched through a third-party courier.
• Our liability is limited to correcting any error made on our part (such as delivering the wrong product).

7. Contact Us
For any questions about these Terms & Conditions, please reach us at:
📞 +971 545472543